Understanding the PGA line on your bill

How the PGA is calculated

Natural gas is bought and sold on the commodities market, similar to goods like oil or milk. The price we pay for the gas is the same price you pay — there is no mark up.

The PGA indicates the difference between our expected price for natural gas (listed as the Base Gas cost on your bill) and the actual price we pay during a given time period, such as a monthly billing cycle.

• If our actual costs are lower than the Base Gas costs: the PGA is a credit on your bill.
• If our actual costs are higher than the Base Gas costs: the PGA is a charge that accounts for the difference.

Additionally, our natural gas purchases and forecasts are independently reviewed and approved by the Public Service Commission of Wisconsin, which regulates energy companies in Wisconsin.

Our natural gas strategy

We know how important affordable energy is for our customers, which is why we use a multi-pronged approach when we purchase natural gas. Every summer, when prices are typically their lowest, we buy natural gas and store it. We also lock in guaranteed natural gas supply contracts at fixed prices to limit the impact of sudden price changes. These options provide much of the natural gas our customers use each winter. However, long stretches of frigid weather may mean we need to purchase additional natural gas so we can continue keeping homes and business warm throughout our service area.

Resources for customers

We’re here to help if you are having difficulty with your bill. Customers with concerns about their bill should contact us as soon as possible to discuss options, including payment plans and the potential for financial assistance.

We also offer several ways to improve your energy efficiency moving forward. Our at-home checklist provides tips for customers to use to effectively manage their energy costs.