Candace Florence

Vice President — Customer Service

Candace Florence was named vice president — customer service for WEC Energy Group in April 2025.

In this role, Florence has overall responsibility for customer care residential and business centers; meter-to-bill, including automated metering infrastructure (AMI) strategy and operations; credit and collections; customer experience and digital services, including intelligent automation; customer programs; customer service governance and risk management; customer analytics, research and satisfaction measurement; customer technology projects; and complaints and claims. In addition, she oversees customer business strategy and transformation for We Energies, Wisconsin Public Service, Peoples Gas, North Shore Gas, Minnesota Energy Resources, Michigan Gas Utilities and Upper Michigan Energy Resources.

Since joining the company in 1996, Florence has held numerous management and leadership positions in Customer Service and related roles. Most recently, she served as director — customer care centers, overseeing the care centers, claims and performance effectiveness for all WEC Energy Group utilities.

Florence earned her bachelor’s degree in business administration and communications from Lakeland University.

Florence is a member of the Association of Edison Illuminating Companies customer service executive committee, Marketing Executive Conference, Wisconsin Utilities Association and Michigan Electric and Gas Association.